Reykjavík Residence Hotel, a luxury hotel in Iceland's capital, has welcomed guests since 2012. Combining modern comfort with historical charm, the hotel offers a unique and memorable stay in beautifully restored buildings.

Improved Sales & Operations

To make booking tours easier for guests and reduce staff workload, Reykjavík Residence Hotel started using TourDesk. Our easy-to-use platform helps guests find and book local tours, airport transfers, rental cars, and restaurant tables, simplifying the process for everyone.

“TourDesk has been a game-changer for us, dramatically reducing our workload and simplifying the itinerary and payment processes.”

Easy Setup & Staff Use

Introducing TourDesk was simple. The hotel integrated the Agent System into daily tasks and shared the Sales Portal with guests. The platform's ease of use quickly won over staff, allowing them to focus more on guests. TourDesk's support team provided valuable help through direct communication and training sessions, ensuring the hotel made the most of the platform.

• The front desk staff uses the Agent System as a point-of-sale. The Agent System allows the front desk and concierge to easily and securely identify, book, and confirm a tour for a guest standing in front of them.
• Guests use The Sales Portal to plan their adventures. TourDesk creates a Sales Portal for you and you can customize it. You can then share it with your guests who can then book their own experiences in one location.

Happy Guests & Increased Revenue

Guests love TourDesk because it gives them control and confidence in planning their stays. The platform has increased direct bookings, boosting hotel revenue. Even the experienced staff were impressed by its effectiveness and the increased service it offered the guests.

Reykjavík Residence Hotel’s use of TourDesk shows how innovative solutions can improve hospitality. It has made operations more efficient, increased guest satisfaction, and boosted revenue.

Contact details

Hjörtur Atli
CEO

  hjortur@tourdesk.ie
Web  www.tourdesk.io