IMRO & PPI have been very supportive of the hotel industry during this pandemic by deferring payments and invoicing for all businesses that have been closed since March 2020. IMRO & PPI are planning to restart invoicing and collection activity as follows:

Invoicing and Credit Notes:

• IMRO will issue renewal invoices that were deferred while you were closed by Friday 16th July.
• IMRO will also issue credit notes for the period from 26 December 2020 to 2 June 2021 by Friday 16th July.
• If your business was closed for any period(s) between 15th March 2020 and 26th December 2020, you can claim your IMRO & PPI credit notes by declaring the dates you closed and reopened. The quickest and easiest way to claim your credit note is to register on IMRO’s Self-Service Licencing portal (HERE), where you can complete a simple closure declaration form and IMRO will process any credit notes due./li>
• If your renewal date was in June 2021, you will already have received your renewal invoice for the period from June 2021 to May 2020./li>
• If your renewal date is due from July 2021 onwards, you will receive your renewal invoice as normal in that month./li>
• Customer discounts are available to customers who sign up to Direct Debit Payment. Please contact customerfirst@imro.ie for details of this discount. Discounts are subject to certain terms and conditions./li>

If your music usage has changed or if you have any other queries about your account or this process, please contact the IMRO Customer First team at customerfirst@imro.ie.

IMRO will recommence collection activities including reinstating direct debit payments from 6th August 2021. If you have any issues, please contact IMRO Customer First Team at customerfirst@imro.ie.

Any member with background music or planning to have live or featured music should have a licence from IMRO / PPI. If you do not already have a license, you can get one by contacting the IMRO Customer First Team at customerfirst@imro.ie.