Property Name:
Mill Times Hotel Westport
County:
Mayo
Employment Type:
- Full Time
Department:
Reception
*other department:
Reception / Reservations
This is a great opportunity for an enthusiastic person to join our reception team. Front desk receptionists play a key role, creating the first impression of the hotel to clients and customers as well as being the first point of contact. Attend to all guests and deal with enquiries on the phone, via email and face to face. Supply local information to the general public, clients and customers alike.
Hotel reservation are responsible for booking rooms for hotel guests and checking in guests on arrival. This post requires evening and weekend work, reflecting the hotel operating hours. Hotel reservation clerks should have good clerical skills and a polite and friendly disposition.
Required Qualifications:
• 2 years relevant reception experience required
• Knowledge of hotel reservation systems necessary e.g. Hotsoft
• Proficient computer skills
• Solid negotiation & sales skills
• Administrative support and team work with all departments
• Excellent interpersonal and communication skills
• Able to prioritise and work to deadlines
• Warm personality and positive pro-active can do attitude
• Organisational and multi-tasking skills
• Excellent written and verbal communication skills.
• Attention to detail
• Should operate effectively under minimal supervision and work on own initiative
• Familiar with taking a high level of independent responsibility
• Display leadership qualities
• Flexibility for working evenings and weekends essential
Required Skills:
Duties:
• Taking reservations daily & dealing appropriately with all enquiries
• Dealing efficiently with restaurant bookings
• General enquiries at reception desk
• Completing the check in / check out process, adhering to company procedures at all times
• Maximising occupancy and demonstrating appropriate sales skills