Reporting to: Front Office Manager

We now have an opportunity for a Receptionist on our Front Office Team.  Applicants should have at least 1 year experience working at the Front Desk of a similar 4 or 5 star hotel property.

 Duties to include:

•  To carry out all Reception duties, working as part of the Front Office Team
•  Ensure complete guest satisfaction through the prompt handling of guest queries in a friendly and efficient manner
•  To anticipate the needs of all guests and ensure that service is provided to the level they require and beyond their expectations
•  Have a thorough knowledge and understanding of all standards of performance and delivery within all front office departments
•  Develop a strong working relationship with colleagues in your department and related departments
• Assist in actively and positively promoting sales within the department and maximise every sales opportunity
• Ensuring all guests receive a genuine, warm, friendly and courteous welcome on arrival and during their stay
• To anticipate guests needs whenever possible and to enhance quality service and guest satisfaction
• Carry out all departmental tasks, duties and checklists as established in the Standard Operation and Performance Manuals
• Comply with all hotel policies e.g. Cash Handling and Billing/Credit Policies 
• Maintain good liaisons and communications with the management and all other departments, particularly Accommodation
• Assist in actively and positively promoting sales within the department and maximise every sales opportunity
• Other duties as required