Property Name:
The Westlodge Hotel, Bantry
County:
Cork
Employment Type:
- Full Time
Department:
Reservations
We are looking for a senior receptionist to perform a variety of administrative and clerical tasks.
As a Receptionist you will be the first point of contact for the company and you will provide administrative support across the organization. You will handle the flow of people through the business and ensure that all receptionist responsibilities are completed accurately and delivered with high quality and in a timely manner.
Responsibilities
- Serve visitors by greeting, welcoming, directing and announcing them appropriately
- Deal with Check ins, Check outs, Reservation Enquiries, Responsible for Daily Lodgement
- Answer, screen and forward any incoming phone calls while providing basic information when needed
- Update appointment calendars and schedule meetings/appointments
- Perform other clerical receptionist duties
- Coordinate the activities of the reception team
- Ensure that every phone call is handled in a courteous and professional manner and that all visitors are appropriately attended to at all times
- Ensure compliance with all company policies, procedures, and guidelines
- Ensure records are kept properly so that they can be easily retrieved for review when needed by relevant personnel
- Provide support, mostly administrative to other members of staff according to the directives of the manager
Required Qualifications:
1 year front office experience
Required Skills:
Proven working experience in a front office handling receptionist responsibilities
Proficient with Microsoft Office Suite
Professional appearance
Solid communication skills both written and verbal
Ability to be resourceful and proactive in dealing with issues that may arise
Ability to organize, multitask, prioritize and work under pressure