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Property Name: 
Harlequin Hotel Castlebar
County: 
Mayo

Employment Type:

Department: 
Reception

Harlequin Hotel Castlebar are currently recruiting for a Receptionist to join the team.

The Hotel

Harlequin Hotel is a 4-star hotel in the heart of Castlebar town.The Harlequin restaurant serves a mix of traditional Irish and international cuisines using local ingredients. All of Harlequin's rooms are designed to be both comfortable and stylish with Hypno beds in each room to ensure a good nights sleep.

The Role

 

Reporting to the hotel’s Front Office Manager, you will be a professional and polished individual with excellent communication and presentation skills. The successful candidate will have at least 1 – 2 years hotel reception experience. You will demonstrate excellent customer service as well as the initiative required to multi task in this busy environment. 

Responsibilities will include: 

  • To greet guests in a warm, friendly manner
  • To check in and out guests efficiently and quickly
  • Answer switchboard and telephone in a friendly, professional manner, transferring calls to correct extensions and dealing with requests
  • To take reservations correctly, noting any special requests
  • To promote and sell the Hotel's facilities at all times
  • To ensure billing is correctly done to the agreed standards
  • To deal with any guest complaints, queries and suggestions quickly and efficiently.
  • To handle all departmental floats and safe deposits, maintaining high levels of security
  • To adhere to all Company policies including Customer Care, Health & Safety, Fire Safety, Cash Handling etc
  • Effective communication with other employees to ensure the day to day business runs smoothly 

The ideal candidate for this position:

  • Must have previous experience in a similar role in a hotel
  • Be courteous and focused on providing a consistently high standard of service
  • Must be a team player with the ability to multi task
  • Must be standards driven and detail orientated, with the desire to progress within the hospitality industry
  • Must possess excellent communication and interpersonal skills
  • Communicate fluently in English (written & oral). 

The role will involve shift work meaning you will be required to work 5 days out of a 7 day week (weekend work also will be involved)

To Apply

If you would like to apply for this role, please forward your CV by email to Áine in strictest confidence.

Apply to
First Name: 
Aine
Surname: 
Clarke
Phone Number: 
01 639 1111
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